Refund policy

At Kohlorful Foods, we take great pride in the quality and purity of our dehydrated vegetable powders. Because our products are food items, we must strictly enforce health and safety regulations alongside Australian Consumer Law.

Due to food safety and hygiene regulations, we do not accept returns or offer refunds for change of mind once an order has been shipped or purchased in person. Please review your cart carefully before completing your purchase.

Our vegetable powders are 100% pure, and we proudly choose not to add any artificial anti-caking agents, free-flowing agents, or preservatives to our products. Because of this natural purity:

• Natural Clumping: Products with a naturally high sugar content—such as Beetroot and Carrot powder—may naturally clump or harden over time. Powders with lower sugar contents, like Spinach or Mint, generally do not clump. Natural clumping does not mean the product is bad, expired, or spoiled. It is a normal characteristic of pure, additive-free vegetable powders and the product remains perfectly safe to use. 
• Best Before Dates: Every product features a "Best Before" date on the packaging indicating the window for peak freshness and quality. Depending on the specific vegetable, this shelf-life ranges from 1 year up to 2+ years from production.
• Important Care Instructions: Our products must be stored in a cool, dry place, air tight and away from direct sunlight.
• Moisture Warning: While natural clumping is safe, external exposure to moisture will cause the powder to ruin or spoil. Always ensure your hands and measuring utensils (such as spoons) are completely dry before introducing them to the product packaging.
• Exclusion: Kohlorful Foods is not liable for, and will not replace or refund, products that have spoiled due to improper storage, exposure to high humidity, or the introduction of moisture post-purchase.

We want you to love your order. Please inspect your items immediately upon delivery or at the time of in-person purchase.

Under the Australian Consumer Law (ACL), you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged, defective (unrelated to natural clumping), or if you received the incorrect item:

1. Contact us immediately at hello@kohlorfulfoods.com.au
2. Provide your order number and clear photographic proof of the issue.
3. We will evaluate the problem and arrange a replacement or refund at our expense.

If we have explicitly agreed in writing to accept a return for an incorrect or unopened item:

• The item must be completely unopened, unused, tamper-seal intact, and in its original packaging.
• You must contact us first at hello@kohlorfulfoods.com.au. Items sent back to us without a prior return request will not be accepted.
• Approved returns must be shipped to: 21 Sinns Ave, Werribee, Victoria -3030 Australia.

Once we receive and inspect your approved return, we will notify you via email regarding the approval status of your refund. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@kohlorfulfoods.com.au.